What step of the decision-making process is a manager in when they investigate why customer traffic decreases after 6 p.m.?

In the scenario where a manager investigates why customer traffic decreases after 6 p.m., the manager is actively engaged in identifying the problem. This step is crucial in the decision-making process because it involves gathering information and understanding the underlying issues affecting the business. The manager seeks to analyze the situation, which allows them to define the specific problem that needs to be addressed.

By focusing on understanding the reasons behind the decrease in customer traffic, the manager lays the groundwork for subsequent steps, such as evaluating potential solutions or implementing changes. This investigation phase is foundational, as it ensures that decisions made later are based on a clear understanding of the issue at hand. It is essential for effective problem-solving and strategic thinking in a business context.