Western Governors University (WGU) BUS2080 D081 Innovative and Strategic Thinking - Practice Test

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What is the initial step in design thinking called, focusing on the experiences of others?

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Empathize

The initial step in design thinking is called empathizing, which emphasizes understanding the needs, experiences, and emotions of others. This step involves engaging with users, observing their behaviors, and gaining insights into their experiences to foster a deep understanding of the problems they face. Empathy is critical as it helps to frame the right questions and identify the real challenges that need addressing. By prioritizing the perspectives and feelings of users, designers can create solutions that are more closely aligned with user needs and improve overall user satisfaction. This foundational step sets the stage for developing effective and innovative solutions in the subsequent phases of the design thinking process.

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