A manager examining customer satisfaction reports before and after a product change is utilizing which decision-making step?

The action of examining customer satisfaction reports before and after a product change aligns with the step of evaluating in the decision-making process. Evaluation involves assessing the outcomes of a decision or an implemented change to determine its effectiveness and impact. In this scenario, the manager is interested in understanding how customer satisfaction has been affected by the product change, which requires a careful analysis of collected data. This step is crucial as it informs the manager whether the changes made were beneficial or if further adjustments are necessary. The focus is on measuring results against expectations, which is the essence of the evaluation phase.